Guidelines - take the wheel in your hand

Guidelines: in every company, they exist and play an important role in smooth operations. However, they are often hidden deep in the companies' data silos.

0,1%

of the documents

Guidelines

152x

per year / employee

Application

Employees access Guidelines an average of 152 times per year.

So what exactly are guidelines and what are their purpose and value?

Simply put, guidelines describe a company's "how we do things around here." They provide instructions for established practices and contain the company's most important know-how.

Guidelines represent only a tiny fraction of a company's total documents: about 0.1 % in total.

 

Effect of guidelines

Despite this small number compared to the total, Guidelines have have a significant impact on employees' work behavior, as they are the main source of know-how and orientation. Furthermore, when it comes to transformation, guides are the driving force for changes in working practices.

The way these "Ways of Working" look varies greatly, as they come in many different shapes and sizes. Here are some examples:

  • Work instructions for processing a customer complaint
  • Manuals for the operation of a machine or plant
  • Technical specifications and standards for product quality
  • Checklists for inspections
  • Forms for the admission of a new customer
  • Manuals for overview of specific functions and responsibilities: Sales, HR, PM, Controlling, etc.
  • Procedure for project approval
  • Policies & guidelines for compliant behavior or sustainability
  • Management systems for quality assurance
  • Training materials for customer service
  • Guidelines for hygiene in the workplace
 

Taken together, the guides contain all the know-how relevant to the company's operations. Our surveys of more than 300 companies have shown that each employee visits Guidelines an average of 152 times per year. falls back on. Whereby the individual use varies greatly depending on the function. While an employee on the "front line" (customer contact, production facilities) needs it frequently or very frequently, a knowledge worker will use it less often.

 

qibri as a central control system

Because current knowledge sharing systems are typically either unstructured or static (if not both), employees spend up to eight hours a week searching for the right files. Which leads to a significant reduction in productivity, which in turn creates additional costs for the company.

To solve this problem, qibri creates a central guidance system that contains all guidelines - structured, comprehensive and easy to use. Supported by AI (NLP - Natural Language Processing) aided relevance models, find the relevant content in a fraction of the time it would take to sift through traditional systems.

This gives your employees ad hoc access to guidance and direction for their day-to-day work, while allowing them to learn and develop new skills on their own, making more effective and efficient use of their time. In addition to increasing a company's overall productivity, qibri enables transformation initiatives in particular to successfully embed change into the corporate DNA.